Description

ZoomInfo is hiring a Software Engineer I - Salesforce in Bengaluru. The role focuses on Salesforce and Lead-to-Order (L2O) support, troubleshooting, data maintenance, quality assurance, and collaboration with business and technical teams to maintain reliable operational workflows.

Responsibilities

Manage and resolve day-to-day Lead-to-Order (L2O) support tickets, ensuring timely responses and high-quality resolution for business users.
Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues.
Escalate complex technical issues to senior engineers or developers while maintaining clear communication with affected business stakeholders.
Perform regular data load operations including import, update, export, and upsert while maintaining data integrity and accuracy.
Provide daily operational support for the Salesforce platform, including user permissions, basic configuration updates, and data integrity checks.
Perform regular data maintenance and cleanup activities to ensure Salesforce records remain accurate and actionable.
Assist the QA team with smoke testing and regression testing of support-related fixes and enhancements.
Participate in story refinement and requirement gathering sessions.
Create and maintain process documentation for common support issues and resolution workflows.
Support QA testing efforts for new features and bug fixes.
Identify, track, and communicate testing risks, dependencies, and defects.
Continuously build technical skills, domain knowledge, and testing capabilities.

Requirements

0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
Basic experience with Salesforce platform configuration.
Familiarity with Salesforce data loading tools such as Data Loader, Workbench, or Import Wizard.
Understanding of software delivery lifecycles.
Basic API testing knowledge, such as Postman.
Understanding of database fundamentals and data integrity verification.
Analytical mindset with an interest in troubleshooting production issues and root-cause analysis.
Strong communication and collaboration skills.
Eagerness to learn from senior engineers and work across business and technical teams.

Software Engineer I - Salesforce

Description

Responsibilities

Requirements

Required Skills

ZoomInfo

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