Description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are looking for enthusiastic and motivated freshers to join AHEAD's Managed Services team as EUS Apprentices. This apprenticeship gives you hands-on exposure to end-user computing environments, IT support operations, and enterprise-grade service delivery. You will learn from experienced professionals while contributing to real-world IT support tasks from Day 1.

Responsibilities

Provide first-level technical support for desktops, laptops, printers, and peripherals
Troubleshoot hardware, software, operating system, and connectivity issues
Log, track, and resolve service requests and incidents using an ITSM tool
Support installation, configuration, and maintenance of end-user devices and applications
Assist with user onboarding/offboarding — account creation and device provisioning
Escalate unresolved issues to the appropriate support tier in a timely manner
Maintain accurate documentation of support activities and resolution steps
Adhere to SLAs and contribute to a positive end-user experience
Handle Inbound/Outbound calls

Requirements

Engineering Graduates in Computer Science, IT, Electronics, or a related field
Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
Customer-first mindset with a keen problem-solving attitude
Good verbal and written communication skills in English
Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
Eagerness to learn and grow in an enterprise IT environment
Looking for 2026 graduates.

Required Skills

MS Office Suite

Description

Responsibilities

Requirements

Required Skills

AHEAD

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