Platform Software Engineer 1

Executes well-defined platform tasks under close supervision, such as basic updates to SDKs or client libraries and simple observability instrumentation. Follows established middleware patterns and coding standards to fix routine issues and support safe, backward-compatible changes. Monitors basic platform metrics and API usage within a limited scope. Contributes to documentation by refining examples and reference snippets.

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• Implement basic updates to SDKs/client libraries and instrumentation aligned to established platform patterns.
• Triage routine platform issues using playbooks; safeguard backward compatibility on simple changes.
• Contribute small documentation improvements (samples, config snippets) for platform adoption.
• Implements simple software solutions, with supervision.
• Learns to adhere to all phases of the software development lifecycle.
• Assists with creating and reviewing code for new software features and enhancements following design specifications and develops documents to clarify software design and code.
• Conducts debugging and troubleshooting to identify and fix simple software issues.
• Develops fixes for identified issues.
• Assists with implementing software testing (e.g., functional testing) and quality assurance processes.
• Conducts or follows software error logging, monitoring, and observability for effective debugging, following detailed instructions.
• May support the implementation of performance profiling and optimization of coding, within a defined scope.
• Troubleshoots and resolves basic issues related to application programming interface (API) functionality and integration.
• Assists with implementing API versioning, lifecycle, and interoperability strategies.
• Communicates with own team to understand customer issues and align solutions.
• May provide technical guidance and support to customers regarding customer-reported issues, with direct supervision.
• Learns to identify customers' interests and may suggest product enhancements based on feedback.
• Assists team to ensure customer satisfaction through timely resolution of issues and effective communication.
• Acquires basic knowledge of customer issue and/or defect handling and training processes.
• Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
• Follows detailed guidance from team related to development practices and coding standards.
• Receives instruction to ensure code quality and adherence to broad acceptance criteria during development.
• Learns about industry best practices and how to apply them to software development processes.
• Acquires knowledge about secure coding practices to prevent security vulnerabilities.
• Supports basic periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Acquires knowledge for driving improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
• Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision.
• Follows direction to prioritize work and adjust to shifts in resources or timelines.
• Collaborates with team members to better understand expectations and contribute to shared objectives.
• Builds basic understanding of business, stakeholder, and/or customer needs with guidance.
• Follows standard procedures to identify and escalate issues to senior team members.
• Collects and reviews basic data and/or information to troubleshoot common errors.
• Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed.
• Incorporates feedback and participates in training to improve skills.
• Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.